We offer a Money Back Guarantee within 30 days of purchase for unworn items. Due to the handcrafted nature of our work, there is a 20% restocking fee on express shipped items.
Contact us via our contact us page or phone (860-741-2965) with the reason for the return to obtain an authorize code and return instructions. Unauthorized returns or expired authorizations will be subject to a restocking fee. Shipping and handling fees are not refundable, and all returns must be in resalable condition. Returns not in pristine condition upon arrival at our facility may be eligible for a partial refund or in-store credit.
Due to health concerns, we are unable to accept returns on botom wear and $2 will be deducted on returned pierced earrings for replacement of those parts. Items made with other than the available options are not returnable.If your order doesn't fit as desired, please contact us. We may need additional measurements to be sure of the adjustments to make. Very often, we are able to provide information to correct problems long distance.
We have a Lifetime Warranty on our workmanship. Should anything we make break without misuse it will be fixed at no additional charge. This warranty does not include shipping or any components we do not make ourselves, but we will do our best to right any problems. You must Contact us for instructions before sending anything back.
Return Shipping Instructions:
Items should be returned in the original packaging with a copy of the sales receipt. Be sure to insure return shipments as we are not able to fix, refund or exchange items which we don't receive. We make all our products with care so please be sure to package them properly when shipping them back to us and do not send them through the Post Office's letter handling machinery. This means DO NOT throw it in a letter envelope and toss it in a mailbox! We will no longer credit items which have been shipped to us in this way. Some or all of the value of damaged items will be deducted if we need to repair them due to improper packaging or shipping.